Questions about moving

Yes, and most people do. You can pack everything, have us pack the whole home, or split it — the common split is that we handle the kitchen, glassware, artwork and electronics, and you handle clothes, books and linens.

For anything more than a small apartment, packing happens the day before the move rather than the same morning. Items are packed by room, boxes are labelled with the room they belong to at the destination, and fragile cartons are marked so the crew loads them accordingly.

Floor runners go down and door jambs and bannisters are padded before anything is carried. Furniture is blanket-wrapped and stretch-wrapped in the room it came from rather than in the driveway, so it is protected for the whole carry.

Yes — beds, table legs, sectional sofas, and anything else that will not clear a doorway or a stair turn. Hardware is bagged and kept with the piece, and whatever we disassemble we reassemble at the other end.

Hanging clothes go into wardrobe cartons so they arrive on their hangers, and mattresses go into mattress bags. Neither should travel loose.

Hazardous materials cannot be transported: propane tanks, gasoline and other fuels, oxygen and pressurised cylinders, aerosols, paint and paint thinner, charcoal, lighter fluid, fireworks, ammunition, pool chemicals, cleaning solvents, batteries that are leaking, and anything else flammable, corrosive or explosive. Please empty fuel from lawn equipment before move day.

Perishable food, open containers and refrigerated items should not be loaded. Houseplants generally do not survive time in a truck and are usually best moved in your own vehicle. Pets travel with you, never in the truck.

Carry irreplaceable and high-risk items yourself: passports and identification, deeds and financial records, medication, jewellery, cash, house and car keys, laptops, external drives, and anything of sentimental value that cannot be replaced. If it would ruin your week to lose it, it should not be on any truck.

The crew walks the home with you first, confirms what is going and what is staying, notes anything requiring special handling, and lays protection before touching your furniture. Then they wrap, disassemble what needs it, and load.

Yes. Send us the requirements from your building or association and we produce the certificate before move day. Many managed buildings also require a reserved service elevator and a fixed move window, which we arrange with management as part of the booking.

Yes — that is what the labelling is for. Boxes are delivered to the room on the label and furniture is reassembled and placed where you want it before the crew finishes, rather than stacked in the garage for you to sort out.

Your shipment is inventoried as it is loaded, and at delivery you check items back against that same list before the crew signs off. Raise anything that looks wrong while the crew is still there.